8. CHAPTER ONE: Performing - Criteria for Measuring ANC Governance since the end of Apartheid

Performing is visible confirmation or proof of growth maturity and the end result of successful progression through the growth and development phases.


Performing is the product of two equally important processes, namely:

•        Normalising human behaviour; ensuring that officials work together and interact in a manner that is conducive to productivity and service delivery.

•        Institutionalising strategic directives and other guidelines to direct work and decision-making; ensuring that strategic directives are visible in the work of all officials down to the lowest organisational tier.

 

Important: Normalising and institutionalising are key elements of a process of professional management of human behaviour and work processes.

•          KEY POINTS:

o      Performing is the end result or proof of successful progression through the growth and development process.

o      Performing is the product of successful management of people and work processes.